Tech Help Information
LAUNCH
LAUNCH is a Schoology course for all students that will provide step-by-step directions and video instructions on District hardware & technology tools you will use throughout the year. When you're in need of troubleshooting tips and instructions, please visit Launch first! If you cannot find your answer here, please visit the Tech Deck in the center of the CHS Library or reach out to the TESD Helpdesk at https://helpdesk.tesd.net.
How to Create a Help Desk Ticket
In order to streamline and provide service for any district laptops that may have hardware/software issues, please follow these guidelines:
- Open any Internet browser.
- Type https://helpdesk.tesd.net.
- Log in with your network username (ie. 202ldoej) and password. Do not include @tesdk12.net.
- Click on Report an Issue in the "I am facing an Issue" box in the middle of the page.
- Click on the Others tab on the left and click on Student Helpdesk Request.
- Fill out the required fields (with red asterisks). Include as many details as you can regarding your issue in the Description area. Include screenshots, too!
- Add request. An IT technician will reply to your ticket
Additional Help: Email the Family Help Desk
We are here to help make your learning experience the best it can be!
Your Helpdesk Staff